Your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order. Our team will review your request and provide instructions for returning the item, if applicable.

For hygiene and safety reasons, opened, used, or partially consumed skincare products cannot be returned unless they were received in a damaged or defective condition.

Once the returned product has been received and inspected, eligible refunds will be processed using the original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

If you have any questions regarding returns, exchanges, or refunds, our customer support team will be happy to assist you and ensure that your experience with Lumière Skincare remains positive.